Terms of Service

1. Who we are and when these Terms apply

ConstellaOne LLC, a Colorado limited liability company doing business under the ConstellaOne brand ("ConstellaOne," "we," "us," or "our"), provides AI-powered digital agents and related software and services for business operations. These Terms of Service ("Terms") apply when you access or use constellaone.com, a ConstellaOne account, the customer portal, an agent, or any related application, integration, communication channel, support, or professional service (collectively, the "Services").

"Customer," "you," and "your" mean the person accepting these Terms and the organization on whose behalf that person acts. If you accept for an organization, you represent that you have authority to bind it. Questions and legal notices may be sent to [email protected] or through constellaone.com.

2. Agreement and order of precedence

By creating an account or otherwise affirmatively accepting these Terms, you agree to them and to our Privacy Policy. A signed order form, statement of work, data-processing addendum, or other written agreement may add to or modify these Terms. If documents conflict, the signed agreement controls, then the applicable order form, then these Terms. Additional terms apply only to the subject they address.

3. Eligibility, accounts, and authorized users

• You must be at least 18, able to form a binding contract, and using the Services for legitimate business purposes.
• You must provide accurate account and billing information and keep it current.
• You are responsible for authorized users, activity under your account, permissions you grant, and actions taken through connected systems.
• Credentials are individual. Do not share passwords, API keys, session tokens, or other credentials. Use reasonable safeguards and promptly notify us at [email protected] of suspected unauthorized access.

4. The Services and agent authority

ConstellaOne agents can assist with email and calendar management, research, document generation, workflow automation, business-operations support, customer-specific memory and context, and other current or future capabilities. Available functions depend on your plan, configuration, integrations, and agreed operating boundaries.

You decide what systems, data, communication channels, and authority an agent receives. Unless a signed agreement expressly says otherwise, an agent is an assistive tool and not your employee, fiduciary, representative with independent authority, or professional adviser. You must configure approvals and permissions appropriate to the risk of each workflow and monitor the agent's activity.

5. AI limitations and required human review

AI can make mistakes. Outputs may be inaccurate, incomplete, outdated, misleading, biased, offensive, or unsuitable for your circumstances. Similar inputs may produce different outputs, and the Services may not identify every error.

• You must independently review and verify material facts, citations, calculations, recipients, attachments, permissions, instructions, deadlines, and proposed actions before relying on or approving an output.
• The Services do not provide legal, medical, accounting, tax, engineering, investment, or other regulated professional advice. Consult a qualified professional when such advice is needed.
• Do not use an output as the sole basis for a decision affecting a person's legal rights, health, safety, credit, employment, housing, education, insurance, or access to essential services.
• You remain responsible for decisions, communications, filings, transactions, and other actions taken using the Services, including actions you authorize an agent to perform.

6. Customer responsibilities

You will obtain all rights, notices, consents, and permissions needed for Customer Content and connected accounts; comply with laws, contracts, professional duties, record-retention rules, and your own policies; maintain suitable backups; and use reasonable human oversight. You are responsible for evaluating whether the Services are appropriate for a workflow and for preventing the submission of information the Services are not authorized or configured to handle.

7. Acceptable use

You may not, and may not help anyone else to:

• use the Services for illegal, fraudulent, deceptive, abusive, harassing, discriminatory, or rights-infringing activity;
• send spam or unlawful marketing, impersonate others, misrepresent AI-generated material as human-created where disclosure is legally required, or facilitate phishing;
• upload malware or harmful code, probe or bypass security or usage controls, disrupt the Services, or attempt unauthorized access to any account, system, model, or data;
• reverse engineer, decompile, disassemble, scrape, copy, or derive source code, models, model components, or non-public aspects of the Services except to the limited extent a restriction is prohibited by law;
• share credentials, resell or sublicense access except under a written agreement, or use automated means to exceed documented limits;
• submit content you lack the right to use, expose another person's sensitive data without authorization, or use outputs to violate privacy, publicity, intellectual-property, or other rights;
• develop or train a competing model or service using the Services or their non-public outputs, or conduct security testing without our prior written permission.

8. Customer Content, outputs, and confidentiality

"Customer Content" means prompts, files, messages, records, connected-service data, instructions, feedback about your business, agent memory, and other material you or your authorized users submit or make available. As between the parties, you retain ownership of Customer Content.

You grant ConstellaOne and its service providers a limited, non-exclusive, worldwide license to host, copy, transmit, transform, and otherwise process Customer Content only as reasonably necessary to provide, secure, maintain, troubleshoot, and support the Services; comply with law; and enforce our agreements. This license ends when the relevant content is deleted from active systems, subject to backup cycles, legal retention, and surviving obligations.

To the extent permitted by law and subject to third-party rights, ConstellaOne assigns to you any rights it may have in outputs generated specifically for you. You understand that outputs may not be unique, others may receive similar outputs, and output ownership or protectability is not guaranteed. Customer Content and outputs do not include ConstellaOne technology, templates, workflows, documentation, or other pre-existing materials.

Each party will use reasonable care to protect the other's non-public business information and use it only for the service relationship. Confidentiality obligations do not cover information that is public without breach, independently developed without use of confidential information, or lawfully obtained without restriction. A party may disclose information when legally required after giving notice where lawful.

9. ConstellaOne intellectual property

ConstellaOne and its licensors own the Services, software, models and model orchestration, workflows, interfaces, documentation, branding, and related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription for your internal business purposes. No other rights are granted. If you provide suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without identifying you or disclosing your confidential information.

10. Third-party services and integrations

The Services may connect to AI models, email, calendar, storage, communications, hosting, payment, or other third-party services. You authorize us to exchange Customer Content with integrations you enable as needed to perform requested functions. Third-party services are governed by their own terms and may change, suspend access, or cause data loss or service interruption. We are not responsible for third-party services, but our use of service providers remains subject to our obligations under these Terms and applicable law.

11. Fees, subscriptions, cancellation, and refunds

• Unless an order form says otherwise, paid subscriptions are billed monthly in advance and automatically renew for successive monthly periods until canceled.
• You authorize us or our payment provider to charge applicable fees and taxes using your selected payment method. You must keep payment details current.
• You may cancel before the next renewal date through the method stated in your order or by contacting us. Cancellation takes effect at the end of the paid billing period; access continues until then unless we suspend it under these Terms.
• Fees are non-refundable and there are no credits for partial periods, unused capacity, or early cancellation, except where required by law or expressly stated in a signed agreement.
• We may change pricing for a future renewal period by giving at least 30 days' notice. If you do not agree, cancel before the new price takes effect.

Overdue undisputed amounts may result in suspension and may accrue lawful collection costs or interest stated in an order form. You are responsible for taxes other than taxes on ConstellaOne's net income.

12. Availability, maintenance, changes, and beta features

Unless a signed service-level agreement states otherwise, we do not guarantee uptime, response time, output availability, or uninterrupted operation. We may perform scheduled or emergency maintenance and may add, change, limit, or discontinue features as the platform evolves. We will use commercially reasonable efforts to give advance notice of a material discontinuation that significantly reduces paid core functionality.

Preview, pilot, experimental, and beta features may be incomplete, change without notice, and contain more errors. They are provided for evaluation, without a service-level commitment, and may be discontinued at any time.

13. Suspension and termination

We may suspend or restrict access when reasonably necessary to address a security risk, legal requirement, nonpayment, breach, harmful or prohibited use, or material risk to the Services or others. Where practical, we will give notice and an opportunity to cure. Either party may terminate as stated in an order form; if none applies, you may terminate by canceling and we may terminate on 30 days' notice. We may terminate immediately for material breach, unlawful conduct, or an urgent security risk.

On termination, your right to use the Services ends and amounts already due remain payable. On request made before termination or within 30 days afterward, and subject to technical feasibility and law, we will provide a reasonable opportunity to export Customer Content. We may then delete it in accordance with the Privacy Policy. Provisions that by nature should survive—including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms—will survive.

14. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." CONSTELLAONE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE ERROR-FREE, SECURE, COMPLETE, CURRENT, UNINTERRUPTED, OR SUITABLE FOR A PARTICULAR DECISION OR RESULT. Some jurisdictions do not allow certain disclaimers, so they apply only to the extent lawful.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER CONSTELLAONE NOR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, SAVINGS, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM AI-GENERATED ERRORS, CUSTOMER APPROVALS, AUTOMATED ACTIONS, OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONSTELLAONE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID CONSTELLAONE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR $100 IF YOU USED ONLY FREE SERVICES.

These limits do not apply where exclusion is prohibited by law and do not limit your payment obligations, misuse of ConstellaOne intellectual property, or indemnification obligations. The limitations are an essential basis of the bargain and apply regardless of the legal theory or failure of an exclusive remedy.

16. Indemnification

You will defend, indemnify, and hold harmless ConstellaOne, its affiliates, and their personnel from third-party claims, damages, losses, liabilities, judgments, penalties, and reasonable legal fees arising from Customer Content; your or an authorized user's use of the Services; actions taken through connected systems; your breach of these Terms; or your violation of law, contract, or third-party rights. We will promptly notify you, permit you to control the defense and settlement, and reasonably cooperate at your expense. You may not settle a claim in a way that admits our fault, imposes obligations on us, or fails to fully release us without our written consent.

17. Governing law and dispute resolution

Informal resolution

Before filing a claim, each party will send a written notice describing the dispute and requested relief. Send notices to [email protected]. The parties will try in good faith to resolve the dispute for 30 days after receipt.

Binding individual arbitration

Except for small-claims matters and requests for temporary or injunctive relief concerning unauthorized access, misuse, or intellectual-property or confidentiality rights, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis under the Federal Arbitration Act. The American Arbitration Association will administer the arbitration under its applicable Commercial Arbitration Rules before one arbitrator. The arbitration may occur remotely or in Denver, Colorado. The arbitrator may award any individual remedy a court could award and will issue a reasoned written decision.

No class proceedings or jury trial. To the fullest extent permitted by law, disputes must be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, coordinated, or representative action. Each party waives a jury trial. If this waiver is found unenforceable for a particular claim, that claim will proceed in court and the rest will remain in arbitration.

30-day opt-out. An individual user—not an organization that signed a negotiated agreement—may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms. The notice must include the user's name, account email, organization, and an unambiguous request to opt out. Opting out does not affect other Terms.

Colorado law and courts

Colorado law governs these Terms without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. If a dispute may proceed in court, the parties consent to exclusive jurisdiction and venue in the state courts located in Denver County, Colorado, or the United States District Court for the District of Colorado. Nothing here limits non-waivable rights or remedies under applicable law.

18. Changes and legal-document versions

We may update these Terms as the Services or law changes. We will identify each version and effective date and preserve prior published versions in our legal archive. We will provide reasonable notice of material changes and, when required by law or appropriate to the change, request affirmative acceptance. Changes apply prospectively from their effective date. If you do not agree, you must stop using the affected Services before the change takes effect.

19. General terms

You may not assign these Terms without our written consent, except with a merger or sale of substantially all relevant assets if the successor assumes these Terms. We may assign them as part of a reorganization, financing, merger, acquisition, or asset transfer. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Notices may be delivered to the account email or through the Services. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship. If a provision is unenforceable, it will be modified only as necessary and the remainder stays effective. Failure to enforce is not a waiver. These Terms and incorporated agreements are the entire agreement about their subject.

20. Contact

ConstellaOne LLC
Colorado limited liability company
Website: constellaone.com
Email and legal notices: [email protected]